Customer Case Study: Department of Education, Training and Arts
The Department of Education, Training and the Arts is building a clever, skilled and creative Queensland.
The purpose of the Department is to engage Queenslanders in life long education and training and to build a strong arts and cultural sector which enriches the lives of Queenslanders.
Education - Education Queensland delivers high quality education to 70 percent of all Queensland school students at prep, primary and secondary levels.
Training - Queensland's entry point to jobs, careers and training, apprenticeships and traineeships, and employment and training government assistance.
Arts Queensland is an enthusiastic supporter of Queensland's dynamic arts sector by developing cultural policy and funding ongoing initiatives, supporting industry organisations, festivals, groups and individual artists.
The Survey Unit of the Performance Monitoring and Reporting Branch often conducted surveys on behalf of the Department on a variety of topics involving Queensland schools. These surveys included topics on local and foreign student feedback, staff improvement feedback, parent feedback, training evaluation feedback, new-intake registration feedback and industry surveys. The Department relies on high quality information to develop innovative, value-added and efficiency-enhancing products and processes. Surveys are a key tool to collect such information to help develop effective strategies to deliver high profile and responsive organizational objectives.
The Department did not have a common process or tools to conduct these surveys. Some were done manually on paper with responses recorded later on spreadsheets. Other surveys were conducted through email, while some utilized customized in-house programs where questions had to be re-programmed for each different survey questionnaire. All results and responses of the surveys were stored in network folders or individual PC files.
The Department was seeking a systematic approach to conducting surveys that would also empower users to manage surveys themselves and to release IT personnel for other jobs. They wanted a proven ready-made solution with minimum customization to suit the needs of the various internal clients and divisions, and have the information stored in a secure database.
The Department decided to acquire an enterprise survey solution system to meet all survey requirements of the users. The Department did an intensive evaluation of many survey providers and selected Vovici Enterprise Feedback Management (EFM) solution due to five core factors – ease of use for creation of surveys, advanced survey design features, wide range of reporting elements, and solicit responses from specific respondent groups and excellent support/training.
With the Vovici EFM solution, users who have Internet access can use their browser to easily create surveys and automatically publish them on the Internet. Responses from the online surveys are automatically collected in the secure database server. Real-time reports such as frequency analysis, correlation analysis, gap analysis, and summary of means can be generated on the fly to create insightful reports in minutes. Reports can also be shared out to authorized users or exported to Microsoft Words, PowerPoint or Adobe PDF format. All these capabilities help the Department save time and resources on compiling the responses, allowing them more time to concentrate their efforts on analyzing the survey results.
“Vovici solution has met our requirements and our users are happy with the software. The Vovici EFM solution provides our users the ability to quickly and easily create questionnaires, deploy surveys, solicit responses from our participant groups, collect responses, analyze results, and distribute findings easily” said Mr Adrian Seabrook, Manager of the Survey Unit. “The support team has been responsive to our needs and we hope to keep up the good working relationship.”
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