Customer Case Study: National University of Singapore
Acknowledged as one of the finest universities in the Asia-Pacific region, National University of Singapore (NUS) is a comprehensive university offering a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment. NUS have 13 faculties, with an enrollment of more than 22,000 undergraduate and 8,000 graduate students. NUS actively promote innovation and entrepreneurship.
NUS enjoys a close teaching-research nexus with 13 national-level, 11 university-level and 70 faculty-based research institutes and centres. The University is strongly committed to advancing knowledge and fostering innovation, educating students and nurturing talent in the service of country and society.
Various departments and faculties of NUS often conducted surveys on a variety of subject matters. These include surveys on local and foreign student feedback, staff improvement feedback, training evaluation feedback, new-intake registration feedback and industry/company surveys.
NUS did not have a common process or tools to conduct these surveys. Some were done manually on paper with responses recorded later on a spreadsheet. Other surveys were conducted through email, while some utilized customized in-house programs where questions had to be re-programmed for each different survey questionnaire. All results and responses of the surveys were stored in network folders or individual PC files.
The university needed a systematic approach to conducting surveys that would also empower users to manage the survey themselves and to release IT personnel for other jobs. They wanted a proven ready-made solution with minimum customization to suit the needs of the various faculties, and have the information centrally stored in a database for easy access by all users.
NUS Computer Department decided to acquire an enterprise survey solution system to meet all survey requirements of the users. The university did an intensive evaluation of many survey providers and selected Vovici Enterprise Feedback Management (EFM) solution due to four core factors – ease of use, feature comprehensiveness, central database repository and local support/training.
With Vovici EFM solution, users who have Internet access can use their browser to easily create questionnaires and automatically publish them on the Internet. Paper surveys, where results have to be manually entered, are no longer used. Responses from the web-based surveys are now automatically collected in a database. Quick statistical reports, represented in Microsoft Office PowerPoint presentation and Excel spreadsheet, can be produced in a matter of minutes to present an overview of the responses. All these capabilities help the departments and faculties save time and resources compiling the responses, allowing them more time to concentrate their efforts on analyzing the survey results.
“The Vovici solution has met our requirements and our users are happy with the software, especially with the new release of EFM Community,” said Tan Bee Guan, Assistant Director, Computer Centre at NUS. “The support team has been responsive to our needs and we hope to keep up the good working relationship.”
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